The Lean Change Agent – Senior serves as a change agent to influence and enable a culture of continuous improvement through lean transformation to help drive implementation of the organization's strategic plan. By exhibiting a strong ability to solve problems, develop and coach teams, and utilize lean tools and processes, leads implementation of specific strategic initiatives and related lean training activities across the organization. Guides and enables multi-disciplinary teams to identify improvement opportunities, gather data, assess analytics, adopt best practices and implement and sustain changes. Focuses on multi-project initiatives at service line, platform and regional level (and involving major segments of the organization) to achieve improved patient and member experience and quality, plus staff satisfaction. Leads and co-leads training and skills transfer in lean and related change management tools, to improve patient and member service levels and experience, improve employee engagement, and enable providers to spend optimal time focusing on patient care. Major duties and responsibilities include:
Creates and fosters change in a rapid, positive, proactive manner. Promotes the use of critical thinking skills to solve problems.
Coordinates, facilitates and leads process flow review, related analytics, opportunity identification and corresponding implementation of Lean-based tools and processes within the assigned areas/departments to improve patient/member quality, safety and satisfaction, plus related opportunities to improve provider efficiency and satisfaction.
Facilitates development of key performance indicators to confirm and monitor success.
Assists in the design and delivery of skills transfer content to leaders and staff specific to Lean and related change management principles, tools and processes (including real-world application).
Prepares and submits reports as requested, and informs dashboard management per a specific strategic plan initiative.
Leads improvement initiatives that may span multiple system areas over an extended period of time, and in ongoing coordination with colleagues within the Achieving Excellence Project Management Office.
Monitors Lean and related change management efforts and escalates challenges that cannot be solved to the Director, Lean Transformation, VP and/or other key leaders associated with strategic plan implementation.
Develops infrastructure for success and sustainability of high performance and accountability.
Education and Experience:
Bachelor's Degree in Nursing, Engineering (industrial/systems/management), Operations Research, Business Administration, Statistics, Finance/Accounting or related field required. Minimum of five years of experience in complex process improvement, quality improvement/assurance, efficiency or related lean area directly working with executive/administrative leadership in organizations required. Healthcare experience preferred.
MBA, MHA or other related master's degree required. Minimum of three years of experience in complex process improvement, quality improvement/assurance, efficiency or related lean area directly working with executive/administrative leadership in organizations required. Healthcare experience preferred
Certification in Improvement Methodology (Lean, Six Sigma, ASQ, PDSA, Scientific Method, etc.) or other documented advanced training / education is preferred. Baldrige experience preferred.
Expert user of MS Project, Word, Access, Excel, and PowerPoint required along with strong analytical and presentation skills.
Working Conditions / Physical Demands:
Work is typically performed in a clinical environment. Travel throughout the Health System required.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.