PCSI is seeking a Quality Control Manager (QCM) to join our team. This role will proactively ensure quality is accounted for in the way processes are defined and implemented, while also putting into place the quality control aspects needed to verify and sustain effective implementation. We’re looking for someone who is a natural team player yet works equally well on their own with limited direction. Someone who is detail oriented, an effective communicator and can manage multiple priorities. The ideal candidate will have some experience working with a diverse workgroup, such as veterans and people with disabilities.
Collaborate with and assist PCSI operations in standardizing and implementing operational controls (procedures/work instructions, checklists, training plans, etc.) and methods based upon key customer requirements and any applicable Corporate and/or statutory/regulatory requirements pertinent to the site. Collaborate with the Project Manager to ensure that deliverables are performed to an acceptable quality level.
Conduct and document process and system inspections or audits using written procedures as inspection and/or audit standards. Measure, monitor and analyze the processes and implement actions necessary to meet goals and drive continual improvement. Provide quality data as required to support management review efforts at both the site and corporate levels.
Monitor corrective actions implemented by operations for critical/major and minor nonconformities, ensuring that actions are effective, implemented in a timely manner, and are permanent in nature to avoid recurrence of deficiencies. When applicable and as needed, provide onsite employee training to improve the quality of service and ensure continuous improvement of processes and customer satisfaction.
Experience: This role requires a Bachelor’s Degree and two or more years’ experience (or equivalent combination of education and at least one years’ experience) in quality systems; quality systems implementation is preferred. ISO Auditor training preferred. A minimum of two years’ experience supervising/managing employees is required. Knowledge of hospital housekeeping is highly preferred. Experience with safety regulations and standards; root cause analysis; data analysis; and preventive/corrective action. Ability to travel 15% and must possess a valid driver’s license in good standing and maintain good driving record. Possess intermediate skill in Microsoft Excel, Word and Power Point. Ability to pass criminal background check and obtain/maintain security clearance and base access.
About Professional Contract Services, Inc (PCSI
PCSI is a nonprofit business headquartered in Austin, Texas that provides support services to hospitals, military bases, and private-sector clients throughout the United States. Operating under AbilityOne—a federal initiative for employing people with disabilities—PCSI staffs its award-winning service teams with disabled veterans and other people with disabilities.