Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits and employment stability. BART is looking for people who like to be challenged, work in a fast paced environment, and have a passion for connecting over 400,000 daily riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.
Under general direction, plans, directs and manages and oversees the activities, operations and projects of the Quality Assurance and Documentation divisions within the Maintenance and Engineering (M&E) Department; acts as the primary liaison and subject matter expert on quality assurance practices; performs project reviews and assessments; oversees administration of system-wide document control and configuration management processes; coordinates activities with other divisions, outside agencies and the general public; provides highly responsible and complex staff assistance to the Assistant Chief Maintenance & Engineering Officer; and performs related duties as assigned.
The ideal candidate will demonstrate the following beyond the minimum qualifications:
Knowledge of ISO-9000, ISO-55000, Asset Management
Knowledge of continuous improvement principles
Knowledge of Maintenance best practices
Knowledge of CMMS and RCM
Experience with the implementation and sustainability of a Quality Assurance program that achieved targeted results
Experience with developing and improving quality assurance products
Experience with developing metrics pertaining to Quality Assurance programs
Experience with project reporting and data management
Experience with the formulation of Quality control policies that establish Quality standards
Comprehensive knowledge of project and program management processes and best practices
Demonstrated proven leadership skills and ability
Essential Job Functions
Assumes management responsibility for assigned services and activities of the Quality Assurance Division within the M&E Department, responsible for on-going system-wide support of quality assurance activities.
Leads the effort to obtain ISO-9001 Certification for the M&E Department and ensure certification is continually evaluated and achieved; aligns M&E’s Quality Program with other departments within the District.
Manages and participates in the development and implementation of goals, objectives, policies and priorities for assigned programs; recommends and administers policies and procedures.
Provides direction on the BART Quality Management System (QMS), including the development of quality assurance procedures and preparation and implementation of quality management plans; manages the performance of scheduled quality audits of BART personnel, contractors, and sub-consultants.
Develops quality assurance training modules, conducts outreach and makes presentations regarding quality assurance activities; educates the organization on the value and benefits of applying the quality program throughout M&E; expands quality program throughout the District.
Develops, maintains, and posts metrics on quality activities, including all findings and resolutions to mitigate re-occurrence (for example, from California Public Utilities Commission or BART System Safety); maintains a Lessons Learned database for M&E (including eBART, Warm Springs and Silicon Valley extensions).
Manages the Documentation Division, including the implementation of the document control and configuration management processes; gathers rules and system requirements to develop and execute a configuration control plan as well as to implement a document control plan system-wide.
Educates and influences various M&E divisions in how to apply quality activities and principles to their everyday tasks automatically.
Manages quality oversight for Core Capacity, Measure RR and other Capital Projects, including the review of design/construction submittals for compliance with BART QMS and contract requirements.
Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; recommends, within departmental policy, appropriate service and staffing levels.
Plans, directs, coordinates and reviews the work plan for assigned staff; assigns work activities, projects and programs; reviews and evaluates work products, methods and procedures; meets with staff to identify and resolve problems.
Selects, trains, motivates and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
Oversees and participates in the development and administration of the division's annual budget; participates in the forecast of funds needed for staffing, equipment, materials and supplies; monitors and approves expenditures; implements adjustments.
Conducts a variety of organizational studies, investigations and operational studies; recommends modifications to community programs, policies and procedures as appropriate.
Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of quality management.
A Bachelor’s degree in business administration, public administration, or a closely related field from an accredited college or university.
Five (5) years of (full-time equivalent) verifiable quality assurance experience which must have included at least two (2) years of management experience.
Additional experience as outlined above may be substituted for the education on a year-for-year basis. A college degree is preferred.
Operational characteristics, services and activities of a comprehensive quality management program. Operational characteristics, services and activities of a technical documentation control program. ISO-9001 quality management systems standards. ISO-55000 asset management standards. Rules, regulations, standards and codes of technical documentation creation and control. Principles and practices of budget preparation and administration. Principles and practices of quality assurance inspection, testing and record keeping. - Principles and practices of program development and administration. Principles and procedures of contract administration. Principles and practices of continuous improvement.
Planning, organizing, implementing and evaluating quality assurance programs. Overseeing and participating in the management of a comprehensive technical document control program. Analyzing computer quality assurance issues; evaluating alternatives and developing recommendations. Implementing and sustaining a quality assurance program that achieves targeted results. Participating in the development and administration of division goals, objectives, and procedures. Researching, analyzing and evaluating new service delivery methods and techniques. Overseeing, directing and coordinating the work of lower level staff. Evaluating technical documentation project requirements.
BART is an Equal Opportunity Employer.
Internal Number: 8070
Bay Area Rapid Transit (BART) connects the San Francisco Peninsula with Berkeley, Oakland, Fremont, Walnut Creek, Dublin/Pleasanton and other cities in the East Bay. For more than 45 years BART has provided fast, reliable transportation to downtown offices, shopping centers, tourist attractions, entertainment venues, universities and other destinations for Bay Area residents and visitors alike.
As early as 1911, visionaries considered a "Jules Verne" concept of building an underwater tube across San Francisco Bay. But in 1946, the idea of BART started turning this vision into a reality.