Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits and employment stability. BART is looking for people who like to be challenged, work in a fast paced environment, and have a passion for connecting over 400,000 daily riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.
BART offers comprehensive compensation and benefits programs. Benefits include CalPERS pension; excellent medical (effective January 1, 2019 current employee cost $147.14 monthly for most plans), vision, and dental coverage; supplemental insurances; paid holidays and vacation; as well as two investment programs, one of which is entirely funded by BART. BART does not participate in Social Security. Complimentary BART passes for employee and qualifying dependents.
Who May Apply: All current BART employees and qualified individuals who are not yet BART employees.
The incumbent selected for this position will assist in directing and managing the activities and operations of the Executive Office of Capitol Corridor including the management and delivery of Capitol Corridor passenger rail services; management and execution of Capitol Corridor’s capital program; and management of all customer service activities; and providing highly responsible and complex management and support to the Managing Director, Capitol Corridor.
Key responsibilities include negotiations with both Amtrak, the Contract Operator, Union Pacific, the Railroad Owner, on such items as the preparation of the system's annual budget and the development of short-term and long-range service plans; oversight of daily operations, including all on-board services and station operations; coordinating with relevant various federal, state, and local transit agencies essential to running the passenger rail service; oversight of rail equipment servicing and maintenance; development of long-term strategies that improve the efficiency of operations and rail equipment management; implementation of capital maintenance and improvements in coordination with Union Pacific, Amtrak, and station owners; and engagement in fleet planning and equipment procurement activities in coordination with Caltrans and other California intercity passenger rail agencies.
The ideal candidate will demonstrate strong knowledge and experience in the following areas beyond the minimum qualifications:
Ten (10) years of (full-time equivalent) verifiable professional public or private transportation experience preferred.
Managing and directing a comprehensive passenger rail program including oversight of contract operations (operations, on board services, rail equipment servicing and maintenance, safety compliance, stations, fare media)
Experience with regulatory programs and compliance
Analyzing and assessing programs, policies and operational needs and making appropriate adjustments
Project and program management
Customer service, communications and marketing activities
Selecting, supervising, training and evaluating staff.
Advanced principles and practices of project management
Advanced principles and practices of intercity passenger rail and/or mass transit operations
Essential Job Functions:
Assists in the management responsibility for assigned services and activities including overseeing and directing the operation, management and delivery of Capitol Corridor passenger rail service; participates in the development and administration of policies and procedures.
Participates in the development and implementation of departmental goals, objectives, policies and priorities for each assigned service area.
Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; recommends within departmental policy, appropriate service of staffing levels.
Participates in the selection and evaluation of assigned personnel; provides or coordinates management staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
Assists in the establishment, within appropriate policy, appropriate levels of intercity passenger rail service and the staffing levels necessary to manage such services; monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; allocates resources accordingly.
Administers through District and contracted staff, the delivery of services for the Capitol Corridor program; works with key staff and contract partners (Amtrak, Union Pacific, Caltrans) to identify and resolve problems.
Assesses and monitors work load, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement; directs and implements changes.
Oversees the development and monitoring of the annual business plan for the Capitol Corridor Joint Powers Board; submits to appropriate state agencies and departments as required and according to prescribed deadlines; answers questions and resolves discrepancies as needed.
Oversees related customer service programs and activities related to the Capitol Corridor passenger rail service.
Assists in the administration of all aspects of passenger railroad operations and equipment maintenance performed by contracted entities..
Oversees and participates in the development and administration of the Capitol Corridor Joint Powers Board budget; approves the forecast of funds needed for staffing, equipment, materials and supplies; approves expenditures and implements budgetary adjustments as appropriate and necessary.
Oversees and coordinates consultant contract administration; resolves disputes with contractors and negotiates major change orders.
Supports the assigned department programs, policies and activities; negotiates and resolves sensitive and controversial issues.
Represents the Capitol Corridor Joint Powers Board to other executive staff, departments, elected officials and outside agencies; coordinates assigned activities with those of other departments and outside agencies and organizations.
Provides staff assistance to the General Manager; participates on a variety of boards, commissions and committees; prepares and presents staff reports and other necessary correspondence.
Attends and participates in Capitol Corridor Joint Powers Board meetings and other professional group meetings; prepares, reviews and coordinates meeting agendas as assigned; stays abreast of new trends, innovations and legislation in the field of public transportation.
Responds to and resolves difficult and sensitive citizen inquiries and complaints.
Education: A Bachelor’s degree in business administration, engineering, public administration or a closely related field from an accredited college or university.
Experience: Six (6) years of (full-time equivalent) verifiable professional public or private transportation experience which must have included at least three (3) years of management responsibility.
Substitution: Additional professional experience as outlined above may be substituted for the education on a year-for-year basis. A college degree is preferred.
Operations, services and activities of a comprehensive passenger rail program.
Advanced principles and practices of program development, implementation and administration.
Principles and practices of customer service related to mass transit and passenger rail programs.
Methods and techniques of developing annual business plans.
Principles and practices of budget preparation and administration.
Principles of supervision, training and performance evaluation.
Related Federal, State and local laws, codes and regulations.
Managing and directing a comprehensive passenger rail program.
Developing and administering joint powers authority/board of directors’ goals, objectives and procedures.
Analyzing and assessing programs, policies and operational needs and making appropriate adjustments.
Identifying and responding to sensitive community and organizational issues, concerns and needs.
Delegating authority and responsibility.
Selecting, supervising, training and evaluating staff.
Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions and implementing recommendations in support of goals.
Researching, analyzing and evaluating new service delivery methods and techniques.
Evaluating and improving customer service methods.
Developing and monitoring annual business plans.
Preparing clear and concise administrative and financial reports.
Preparing and administering large and complex budgets.
Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes.
The selection process for this position may include a skills/performance demonstration, a written examination, and a panel and/or individual interview.
The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S; pass a pre-employment medical examination which may include a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations).
External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112.
Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688.
All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself.
Applications must be complete by the closing date and time listed on the job announcement.
The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.
The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at email@example.com.
Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.