Key Account Manager

Primarily responsible for the retention, expansion and overall satisfaction of strategic commercial and industrial customers. This also includes identifying business development opportunities and implementing marketing initiatives. This position is responsible for monitoring and understanding assigned customer operations, changes and drivers. Responsible for providing exceptional customer service, contract management as assigned, and building long-term business relationships and partnerships with executive level decision makers. Communicates to management customer activities that may impact BWL operations and/or financial status. Work will be performed under the general direction of the Business Development & Marketing Manager.

• Establishes and maintains high-level relationships with key decision makers within strategic account organizations; responsible for the retention, expansion, and overall satisfaction of strategic commercial/industrial customers.
• Provides single point of contact to key commercial/industrial customers to address topics related to account & contract maintenance, policy changes, utility rates, products & services, and industry trends.
• Responsible for providing input as it relates to new business development, construction revenue estimates, utility rates and business case analysis.
• Proactively market products and services, manage successful onboarding of new key account customers, implement key account management tools and provide exceptional customer service.
• Interface with engineers, utility design staff, customer service, energy efficiency group, and operations to meet stated goals; and also coordinate plan of action to address inquiries and resolve issues.
• Participates in contract development and negotiations for economic development, utility sales, equipment lease, etc. as directed.
• Responsible for communicating financial, load and political impact of customer issues to management in a timely manner.
• Responsible for documenting and producing complex reports on customer activity, load changes, contracts, strategic plans and other projects as assigned.
• Actively participates in and supports departmental and corporate process improvement and evaluation teams as assigned.
• Attend training for safety awareness or skills improvement as required by the Manager, BWL, or Governmental agency such as MIOSHA.

Perform other duties as assigned.