| General Overview: The Ecowater Systems Pro Services Team in Woodbury, MN is responsible for providing multi- channel (phone, email, chat) technical services and support for residential and commercial water treatment systems. This team supports our dealer, wholesale and retail channels. A Pro Services Support Technician (PSST) assists installers, servicers and end customers with product sizing, quotes and troubleshooting water softeners, filters, reverse osmosis systems. The PSST has a broad and in-depth knowledge of problem water and problem water solutions. Overall Responsibilities: The list below highlights the essential job responsibilities but is not exhaustive. - Provide remote (phone, email, chat) technical support and troubleshooting, system sizing, product quotes/pricing, and solutions to common problem water issues.
- Assist in trouble shooting Wi-fi connected systems
- Track and alert and assist quality control of issues being reported from customers, dealers and wholesalers
- Assist quality control and product development with NEW products being developed
- Assist manufacturing with any commercial build or programming issues.
- Provide support to new technicians and customer service representatives
- Assist in developing knowledge articles related to product support issues and resolutions
Qualifications, Skills, Competencies: - 2+ years water treatment installation and servicing experience preferred or
- 2+ years technical support for in home services (HVAC, Plumbing, Electrical etc.)
- Ability to prioritize and problem solve
- Customer focus – ensures customer satisfaction
- Communication – shares information in an engaging, timely, proficient, and effective way.
- Achievement driver – uses hard work and drive to accomplish quality outcomes; results oriented.
- Strong computer skills
- Microsoft Office (Excel, Word)
- Ability to work shifts between 7:30 am and 5:30 pm CST
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