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The PrePass Safety Alliance

Phoenix, Arizona

GEBAU, Inc. Consulting Structural Engineers Logo
GEBAU, Inc. Consulting Structural Engineers

Louisville, Colorado

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Northern Engineering

FORT COLLINS, Colorado

Dart Container

Federalsburg, Maryland

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City of Bozeman, MT

Bozeman, Montana

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Tharpe Engineering Group

Savannah, Georgia

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Clark University's School of Management

Worcester, Massachusetts

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Hess Corporation

Nationwide

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Dart Container

Lithonia, Georgia

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Dart Container

Leola, Pennsylvania

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SIMTEC Silicone Parts

Miramar, Florida

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University of Illinois Urbana-Champaign

Urbana, Illinois

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City of Palm Desert

Palm Desert, California

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University of Alabama at Birmingham

Birmingham, Alabama

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Dart Container

Chicago, Illinois

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Kruger Family Industries

Portage, Wisconsin

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McGill CERC in Genomic Medicine

Montreal, Quebec, Canada

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Dart Container

Horse Cave, Kentucky

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Western University

London, Ontario, Canada

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Eindhoven University of Technology

Eindhoven, Netherlands

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Orlando Utilities Commission

Orlando, Florida

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Customer Quality Lead
RESPONSIBILITIES: Project manage Customer Quality Resolutions cases and associated tasks Design, implement, and execute customer communication strategy as it relates to Customer Care cases Assign tasks and establish timelines with responsible team members for each customer care project Design, implement, & execute weekly, monthly, quarterly metrics as requested Create customer facing Failure Analysis (FA), Root Cause Analysis (RCA, and 8D reports based on team feedback and findings Design, implement and execute executive approval process for customer facing reports Assist in the generation and completion of deviations, corrective actions, change controls, as well as real time corrections to documentation


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