WQA is the leading voice of the water treatment industry, serving residential, commercial, industrial, and small community water treatment applications. Located in Lisle, IL, within our brand-new Headquarters and Laboratory, we are growing our Product Certification Team. With your expertise in this role, you can help promote the betterment of Water Quality Around the Globe!
As an Account Representative on the Product Certification team, you will serve as the main point of contact partnering with our key clients in the management of technical projects seeking certification services. In this role, the ideal candidate would excel at project management and thrive in an environment where tasks are in different stages of completion. In addition, as an Account Representative, you will develop the skill set and knowledge necessary to perform technical reviews while mentoring and training team members and others in the industry at large.
If you have a passion for science and want to support an AMAZING industry – come join our Team!
Manage the lifecycle of projects related to the certification of drinking water treatment units, chemicals, and system components by interfacing with other aspects of the certification process (business development, technical, toxicology, product testing laboratory, audit, finance, etc.) to exceed client expectations and meet deadlines.
Serve as the primary point of contact for all WQA-related services to provide high-level customer service and satisfaction. Ability to educate and communicate details surrounding certification decisions, policies, and technical requirements to our clients, auditors, and regulators.
Lead and implement the planning of project timelines with continuous communication with the client Team to meet changing manufacturing needs.
Complete technical reviews to evaluate clients' products to the standards and regulations as part of the certification process.
Develop and deliver training sessions for clients regarding the Product Certification Program, industry standards, and other topics of interest.
Serve as the point of contact for engagement throughout the Association in support of Membership, Technical Affairs, Professional Certification, and Government Affairs to best service the client within the industry.
Other duties as assigned.
Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.) and other relevant office software (Adobe, etc.)
Basic knowledge of math and science (chemistry, engineering, environmental health, or related fields)
Willingness and ability to travel domestically and/or internationally
Attention to detail
Strong time and project management skills
Strong technical writing skills
Bachelor's degree in a physical science or related technical field of study (Chemistry, Biology, Environmental Science, or similar) or four (4) years of relevant experience
Minimum of two (2) years experience in project management, preferably in a technical field
Related industry knowledge
This is a full-time position
This position works in a standard office environment
The Water Quality Association (WQA) is a not-for-profit association for the residential, commercial, and industrial water treatment industry. WQA represents more than 2,500 member companies around the globe and proudly serves as an educator of water treatment professionals, certifier of water treatment products, public information resource, and voice of the water quality improvement industry. We’re continuously seeking top talent to join our team to enhance our dynamic organization further. We offer attractive employee benefits, a flexible work environment, new and challenging opportunities for career growth, and ongoing professional development. We encourage you to explore career possibilities at Water Quality Association.