The Quality System Administrator provides support improving, fostering, and advancing the Quality Management System (QMS) for a product range that includes cosmetics, over the counter drugs and medical devices. Responsibilities include the successfully processing, documenting, maintenance and control of procedures, instructions, reports and quality records.
This position will be managing internal audits and hosting external audits. The QA System Administrator will gather and prepare data for trend analysis and collect and report on key quality indicators.
The person will be also be responsible for logging and aiding in the investigation of customer complaints and consumer feedback. The QS Administrator will aid in activities supporting supplier evaluation, selection and control through vendor audits visits and training.
A key characteristic and goal for this position is the ability to influence and work with cross-functional teams to instill and embed quality assurance concepts and initiatives in the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Implement and Support the Quality System infrastructure by performing QA tasks pertaining to documentation of processes.
Prepare, format and review Quality SOPs, Forms, Specifications, manage QA related document change control.
Process Approval of QA component Standards.
Manages the complaint handling system and works with internal partners to track, route and document for analysis, reporting and closing complaints in a timely manner.
Manage customer product quality feedback data to summarize and trend.
Track/manage/log Corrective Action requests.
Prepare, control and maintain Quality System Data Logs (Nonconformance reports, Corrective Action, Customer Complaints, documents master list)
Support building of product component dossier by obtaining/organizing packaging technical documents (SDS, Drawings, Specs) as required.
Perform audit of external suppliers and manufacturers as required and maintain audit records. Support initial production on site at contract manufacturers as required.
Manage Internal audits of the Quality System.
Host and support third party Quality Audits.
Perform training in all aspects of Quality Management Systems as required.
Perform any other relevant tasks as directed by management.
EDUCATION and/or EXPERIENCE:
Minimum of 3 years’ quality assurance and quality documentation control experience in a Medical Device Setting or similar.
Bachelor’s degree preferred.
Experience within the cosmetic or pharmaceutical or medical device industry
Proficient in Word, Excel & Access
Must be well-organized and proficient at reviewing and editing documentation.
Knowledge of Quality Management Systems compliant to FDA –21 CFR Part 820 -- Quality System Regulation, CFRs part 210 & 211 GMP regulations; ISO 22716, ISO 13485
Dermalogica continues to lead the professional skincare industry with distribution in over 100 countries. Known worldwide as the premiere Skin Therapist’s choice for offering the most respected professional skincare line, we are also recognized for our renowned postgraduate education.
Our entrepreneurial spirit, hands-on environment, and fast-paced culture encourage employees to be their best, bringing innovative solutions to reach the skincare professional and consumer. We are highly energetic, passionate, and results oriented. You will find that Dermalogica is a very special place, with tremendous opportunities ahead for us, all building upon a record of achievement.
In 2015 Dermalogica was acquired by Unilever, one of the world’s largest and most successful consumer goods companies. While Dermalogica continues to operate as a stand-alone entrepreneurial business, we now have enviable access to cutting edge capabilities and resources to help us win in our markets.
The challenge is to build on the legacy of our brand, our experienced team, and our industry-leading education to deliver profitable growth. One of the key elements for our success, and critical for our growth,... is bringing in the right people to join our team. We invite you to come and make a real difference and grow your career with the global leader in skincare.