Welcome to ABS Laundry Business Solutions!

Are you looking for a challenging and rewarding career where you can apply your problem-solving skills in an international business environment? Are you customer service driven with excellent communication skills? Then join us, an innovative and technology-driven company, who is the industry leader in providing laundry software solutions!

Job Description

As a (Senior) Business Consultant you are responsible for the preparation, implementation, and management of various customer projects. You will be the face of the organization and first point of contact, beginning with the sale and extending through full implementation of our software applications.

Your tasks will mainly consist of:

• Project management for North America, based in the U.S.A.
• Service management to build strong relationships with existing customers.
• Creating customer visit reports and follow-up to the actions.
• Regularly scheduled reporting to project shareholders.
• Generate and manage projects using proven tools and methodologies.
• Guidance during installation of software and hardware.
• Creating customized user manuals and process descriptions.
• Provide application training of new functionality relevant to each installation.
• Manage complete life cycle of data migration from legacy systems.
• Gap analysis between legacy system and ABS products and services. Communicate with internal resources to find suitable resolutions for each gap identified.
• Testing and documenting newly developed software.

Requirements

• Bachelor’s or master’s degree or equivalent work experience required.
• Fluent in English, with any additional languages being a plus.
• Must be willing and able to travel throughout North America.
• Customer service oriented.
• Must maintain a professional appearance and attitude when dealing with customers.
• Analytical and innovative thinking with attention to details.
• Effective communication with strong presentation skills.
• Collaborative team player.
• Proactive personality with a desire to learn.
• Experience in project management (e.g. PMP).
• Experience in implementing logistical/ERP applications will be a plus.

About ABS- Laundry Business Solutions

ABS Laundry Business Solutions, established in 1987, is a consultancy firm specialized in developing and implementing mission critical software solutions for Industrial Laundries. Today, ABS is world market leader and employs over 175 dedicated employees located across the globe in The Netherlands (head office in Boxtel), America, Japan, France, Romania, Belgium, Germany, United Kingdom, Denmark and Spain. ABS Laundry Business Solutions is owned by the Swedish group VITEC Software, with 39 Business Units and 1430 employees. Our software has developed into a comprehensive and integrated Industrial Laundry Enterprise Resource Planning (ERP) & Contract Management solution, which incorporates the latest technologies to deliver intuitive solutions for multi and single plant organizations. ABS is ISO 9001 and 27001 certified.

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