Why OCTA:

Discover work that moves you in a dynamic and innovative setting. Be part of a team delivering Orange County’s transportation network of today and creating a vision for the future.

OCTA is the county’s transportation planning commission and public transit operator. With a focus on safety and accountability, we plan, fund, and implement countywide projects that include bus and rail transit, freeways and express lanes, rideshare, microtransit, paratransit, active transportation, and environmental programs.

We’re passionate about creating a balanced, equitable and sustainable transportation system that reflects the diverse travel needs of the county’s 34 cities and 3.2 million residents. 

Our employees rated OCTA as a top workplace in Orange County. Come join us on our mission of keeping Orange County moving.

Overview:

Under general supervision, conducts on-the-job training for Coach Operators with a focus on customer service, safety, courtesy, and reliability.  

This position is not eligible for employee benefits. The work schedule will consist of approximately 20 hours a week, not to exceed 1,000 hours within a continuous 12 month period.

This position is non-exempt in Salary Range 190: Min $39.53– Mid $47.43 – Max $55.34 per hour. The starting salary will be within this range based on qualifications.

This posting will remain open until filled. 

Responsibilities:

This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to this job.

Evaluates, coaches, and reports coach operators work performance.

• Evaluates, coaches, and reports coach operators work performance.
• Updates Operations Training management on performance of students. Makes recommendations for completion of training, additional training, or termination.
• Reviews training progress with students, keeping students on task. Coaches and counsels’ students who do not perform to standards.
• Conducts pre-trip, skills, and road training for bus operations and maintenance personnel.
• Trains, evaluates, and reports on any and all needs in regard to coach operators (i.e.  spot training, and performs safety campaigns).

Knowledge of:

• Transit operating procedures, rules, and regulations.
• Transit routes, schedules, and equipment.
• Labor contracts.
• Bus equipment, operations, and mechanics.
• Types of problems encountered by coach operators and alternative solutions.
• California State vehicle laws and codes.
• Record-keeping techniques.
• Safe practices in the operation of a transit system.
• Counseling techniques.
• Leadership and interpersonal skills.
• Commercial vehicles and auxiliary equipment.
• Motor Vehicle Code, Code of Federal Regulations, and the California Code of Regulations.
• Training methods and principles.

Ability to:

• Maintain confidentiality and utilize management techniques in a classroom setting.
• Apply operating rules and regulations.
• Analyze situations; make quick, sound decisions; adopt an effective course of action.
• Operate commercial vehicles and equipment, specifically buses.
• Communicate and interact through mutual respect with trainees, subordinates, peers, co-workers, supervisors, and managers
• Work effectively, cooperatively, positively, and patiently with others.
• Share knowledge both internally and externally relating to Operations Training.
• Use basic computer software applications, such as Word and Excel.

Qualifications:

Any combination of education and experience equivalent to a high school diploma and a minimum of five years of direct customer service experience is required. Must have a minimum of two years of experience as a Coach Operator or two years of transit operations. Experience conducting adult learner training is preferred.

Special Qualifications:

• Valid California commercial driver license (Class A or B with passenger endorsement) and current medical card.
• Valid certifications in the TSI Instructors Course in Bus/Paratransit Operator Training and Verification of Transit Training is preferred.
• Safe Driving Record

 Working Conditions/Physical Activities:

(The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. OCTA provides reasonable accommodation to enable individuals with disabilities to perform the essential functions).

Positions in this class typically require:

• Work is performed in a stressful, fast-paced office environment.
• Requires ability to understand verbal communication and to respond effectively.
• Positions in this class typically require: Balancing, Stooping, Kneeling, Crouching, Reaching, Standing, Walking, Pushing, Pulling, Finger Dexterity, Grasping, Talking, Hearing, Seeing, and Repetitive Motions in computer use.

 Hazardous Conditions:

Positions in this class may also include these factors:

• Hazardous physical conditions/materials
• Atmospheric conditions
• Extreme temperatures
• Intense noise
• Inadequate lighting
• Travel
• Environmental conditions

OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy, gender, gender identity and/or expression, sexual orientation, marital status, medical condition, disability, genetic information, military and veteran status, or other legally protected status.